Elite Joinery & Fire Protection

Privacy Policy

Last updated: 01/05/2026

This Privacy Policy explains how Elite Joinery and Fire Protection (“we”, “us”, “our”) collects, uses, and protects information about you when you visit our website at elitejoineryandfireprotection.co.uk or get in touch with us by email, phone, or through our contact form.

We are committed to protecting your privacy and handling your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who we are

Elite Joinery and Fire Protection is the data controller responsible for your personal data.

  • Company name: Elite Joinery and Fire Protection Ltd
  • Registered address: Block 2 Unit 4 Dundyvan Industrial Estate, Coatbridge, Scotland, ML5 4AQ
  • Company number: SC827691
  • Email: info@elitejoineryandfireprotection.co.uk
  • Phone: 01236 268429

If you have any questions about this policy or how we handle your data, please contact us using the details above.

 

2. What information we collect

We only collect information that is necessary to respond to your enquiry, deliver our services, or comply with our legal obligations. The information we collect includes:

Information you give us directly when you complete our contact form, send us an email, or call us:

  • Your name
  • Your email address
  • Your phone number
  • Your company name (if applicable)
  • The address of the property or project the enquiry relates to
  • Any other details you choose to share in your message

Information collected automatically when you visit our website:

  • Basic technical information such as your IP address, browser type, device type, and the pages you visit. This is collected by our web hosting provider as part of standard server logs and is used for security and performance.
  • Aggregated, anonymised data about how people find our site through Google Search (see “Third parties” below).

We do not use Google Analytics or any other website analytics tools that track individual user behaviour.

 

3. How we use your information

We use your personal data for the following purposes:

 

Purpose

Lawful basis under UK GDPR

Responding to your enquiry and providing a quote

Legitimate interests / steps prior to entering a contract

Delivering the services you have engaged us for

Performance of a contract

Keeping records of completed work for accounting, tax, and warranty purposes

Legal obligation

Following up on a previous enquiry or project where appropriate

Legitimate interests

Maintaining the security and integrity of our website

Legitimate interests

 

We do not sell your data, and we do not use it for marketing to consumers. If we ever wish to send you marketing communications, we will ask for your consent first.

 

4. Who we share your information with

We only share your personal data with trusted third parties where it is necessary for us to deliver our services or run our business. These include:

  • Our web hosting provider ([HOSTING PROVIDER NAME]), who stores the website and its server logs.
  • Our email provider ([EMAIL PROVIDER, e.g. Microsoft 365 / Google Workspace]), who handles enquiries sent to our info@ address.
  • Google, through Google Search Console, which provides us with aggregated, anonymised reports about how our website performs in search results. Google Search Console does not track individual visitors on our site.
  • Our accountants and professional advisers, where necessary for tax, audit, or legal purposes.
  • Subcontractors and suppliers, only where it is necessary to complete a project you have engaged us for (for example, sharing a site address with a fire door manufacturer).
  • Regulators, public authorities, or law enforcement, where we are legally required to do so.

We do not transfer your data outside the UK or the European Economic Area, except where a third-party service provider (such as Google) processes data internationally under appropriate UK GDPR safeguards.

 

5. How long we keep your information

We only keep your personal data for as long as we need it.

  • Enquiries that do not lead to a project: retained for up to 24 months, then deleted.
  • Customer and project records: retained for at least 6 years from the end of the project, in line with HMRC requirements and UK contract law.
  • Records relating to fire safety work: retained for the lifetime of the building or as long as required to demonstrate compliance with the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety Act 2021.
  • Server logs: retained by our hosting provider in line with their standard policy, typically no longer than 12 months.

 

6. Your rights

Under the UK GDPR, you have the following rights in relation to your personal data:

  • The right to be informed about how your data is used (this policy).
  • The right to access a copy of the personal data we hold about you.
  • The right to have inaccurate or incomplete data corrected.
  • The right to have your data erased in certain circumstances.
  • The right to restrict or object to how we use your data.
  • The right to data portability.
  • The right to withdraw consent at any time, where we are relying on consent.

To exercise any of these rights, please email us at info@elitejoineryandfireprotection.co.uk. We will respond within one month.

If you are not satisfied with how we have handled your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator:

  • Website: ico.org.uk
  • Helpline: 0303 123 1113

 

7. Cookies

Our website uses only essential cookies that are required for the site to function properly. We do not use cookies for analytics, advertising, or tracking.

If this changes in the future, we will update this policy and, where required, ask for your consent through a cookie banner before any non-essential cookies are set.

Your browser allows you to control or block cookies at any time through its settings. Blocking essential cookies may affect how parts of the website work.

 

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include secure hosting, encrypted connections (HTTPS), restricted access to email and project files, and regular review of our processes.

No method of transmission over the internet is completely secure, but we work to protect your data using industry-standard practices.

 

9. Children’s data

Our services are aimed at businesses, property managers, and landlords. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have collected information about a child, please contact us and we will delete it.

 

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The “Last updated” date at the top of this page will always show when it was last revised. We encourage you to check this page periodically.

 

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch: